Night Auditor/Front Desk Agent - Part Time


ME Miami
Miami, Florida
Posted On: December 04, 2018

Only candidates with authorization to work in the U.S.A. will be considered.  At this time, no monetary relocation assistance is available.


Job Description:

Check-in and check-out hotel guests in a timely and professional manner.   Process all payments according to established procedures.  Welcome guests in a friendly, prompt and professional manner.  Register guests, issue room keys, and provide information on hotel services and room location.  Answer phones in a prompt and courteous manner.  Up-sell rooms when possible, to maximize hotel revenue.  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to: posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.  Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.  Book guest reservations for individuals that are requested either by phone or from within the hotel.  Process cancellations, revisions, and information updates on changes.  Perform other duties as assigned. 

This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V

 

Minimum Requirements:

Candidate must be able to work overnight shift.  Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.  Must be able to read, write and speak English.  Other languages preferred.  Prefer to have 1 year experience in a fast environment in same or similar position in a hotel/resort. 

 

 

Company Profile:

At Meliá Hotels International we value both professional and human qualities. We work together to build a company which is not only a leading company in its different business areas but also in its personnel management; one of the most important foundations of the company.

Luxury & location fuse together at Meliá Orlando Suite Hotel at Celebration. The hotel is an oasis located in one of Forbes Magazine’s Top Ten “Prettiest Neighbourhoods” while being close to the magic of Orlando.

  • All-Suite hotel close to Walt Disney World Parks, Sea World, Universal Studios Orlando, and the beautiful village of Celebration
  • A Boutique Hotel with South Beach Style, near shopping outlets and top restaurants
  • A fusion of family fun and modern luxury
  • An oasis of chic comfort designed around a 360 Degree Infinity Edge Pool and Jacuzzi.

Because we know you have talent and ambition and that you are looking for a chance for constant improvement and professional development, we are pleased to invite you to achieve your dreams with us! In a company as large as your world, only YOU are missing!

Do you have the Meliá Hotels International spirit?

 

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